Terri asked: “I have an iPad Air 2 and in the settings it says it’s ready for a software upgrade. I click on it and it it comes up with the usual “Do you agree.” I click agree and it just sits there. is there something blocking that or a setting preventing it from downloading the software upgrade? Or is it just “stuck?”
Terri, there should be no setting preventing it from proceeding, and if there was we’d hope that Apple would tell you “hey, you need to flip this switch if you want to proceed with the update,” otherwise, how would you even know?
Typically there are two things to try when something like this happen:
1) restart your device, sometimes the catchall solution actually fixes things
2) Try canceling the update, going to iCloud under your devices settings, and logging out and back in. We don’t know how exactly Apple checks the update, but apparently it has helped some people in your situation.
The truth is that you shouldn’t need to do anything but confirm that you do want to install the update, whatever is going on here is a bug that has nothing to do with you.