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Fixing The Way A Contact Shows Up On An iPhone

Doug in Tyrone, Georgia asked us about a contact on his phone

iCloud

Doug asked: “Normally when I get a text from anyone in my family to my iPhone, their name appears at the top of the text page. Except my wife. Now her phone number shows up. her name used to, but not anymore. I don’t know how to fix that.”

 

Doug, there are a couple of things you can try. The problem may simply be that your phone doesn’t know which name to assign to the number.

Is the number saved twice on your contacts? If you happen to have saved her number under a few different names, the phone may not know which name to assign to it. iPhones do tend to offer two options if it’s only two, but there’s probably a limit as to how many guesses it will make as to who that number belongs to.

What’s more likely to be happening, though it’s that there was simply an error syncing the contacts from iCloud.

What’s more likely to be happening, though it’s that there was simply an error syncing the contacts from iCloud.

If your contacts are backed up on iCloud, there may have been an issue when the phone downloaded her contact info.

You can just go to iCloud settings on your phone and turn off contacts. When you do that it will give you the option to delete contacts from the phone. If you do that and then turn contacts back on, it will force the phone to redownload all contacts (including your wife’s), and if the problem was sync related, her name should come back.

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Written by Dave Graveline

Dave Graveline is the founder, Host & Executive Producer of "Into Tomorrow" in addition to being President of the Advanced Media Network".

Dave is also a trusted and familiar voice on many national commercials & narrations in addition to being an authority in consumer tech since 1994. He is also a former Police Officer and an FBI Certified Instructor.

Dave thrives on audience participation!

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