Ed asked: “I’m calling about an iPhone freezing up. It just doesn’t turn, when you turn the phone to a different angle, the screen doesn’t change. Are they having a problem with that? If so, is it something they’re gonna fix? I have a iPhone 6S.”
Ed, it sounds like you just have your phone’s orientation lock turned on.
If you swipe up from the bottom to open Control Center, you should be able to see a padlock surrounded by a curved arrow on the far right of top row. That is your orientation lock and it’s used for keeping the phone from turning when you don’t want it to. For example, when you’re reading and holding the phone at a slight angle.
You can also turn that off in your phone’s Settings app, but it’s faster to just use Control Center by swiping from the bottom.
That being said, there is no rule that says an app must rotate to landscape orientation when you turn your iPhone on its side. We can think of plenty of examples where it doesn’t. The Facebook app for iOS, for instance, or Flipbook, one of our favorite news readers.
The home screens also won’t rotate if you have zoom turned on in your display settings. You find that under Settings, Display & Brightness, then look for Zoom.
Before you spend a whole lot of time trying to figure out why your broken phone won’t rotate