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Rick asked: “I have a Windows Surface Pro 4 that is less than a year old. Microsoft pushed an update to the computer and I can no longer use my keyboard pad. I really need help.”
Rick, unfortunately, you’re not alone. This issue seems to have affected a number of Surface users. Some report that just updating to the latest version took care of the problem for them, unfortunately, that’s not the case for everyone.
A batch of lucky users was able to use their keyboard again after a simple restart, but again, they seem to be just a lucky few and it’s probably unrelated to the update itself.
Many are having better luck by using a two button restart. A two button restart is a 3 step process:
1) Hold down the power button for about 30 seconds and release it,
2) Hold down the power and volume up button for 15 seconds. The device should restart, make sure you keep holding down the buttons until the 15 seconds are up.
3) Wait 10 seconds.
After that, you should be able to turn your Surface 4 back on and if the process worked, the keyboard will be back to normal. If this didn’t fix your problem either, reinstalling drivers may do the trick if you haven’t tried it already.
Unfortunately, the only other option that we’ve heard may work is to reset the device. You can choose to keep your personal files when you reset the device, but Windows will be reinstalled, so we’d encourage you to make this the last option you try.