Apple’s laptops rank highest in reliability, according to the latest Consumer Reports survey, as they have in previous years. Our latest survey of more than 58,000 laptop owners also revealed how laptops tend to fail and what it costs to fix them.
We estimate that only 10 percent of Apple laptops fail by the third year of ownership. The numbers for Windows laptop brands range from 16 percent to 19 percent. In addition, Apple laptops break down less often than laptops from other brands. Among laptops that fail, only 42 percent of Apples break down more than once, while more than half of non-Apple laptops break down on multiple occasions.
While Apple laptops break down less frequently than Windows machines, the fixes are pricier, on average. Among repairs that Apple laptop owners pay for out of pocket, almost a third cost $300 or more — more than three times the expense for Windows-based laptops – so you should definitely buy that extended warranty when purchasing a MacBook.
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