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Getting A Surface Pro’s Keyboard Working Again

Rick in Mount Juliet, Tennessee listens on WTN 99.7 asked us about his Surface Pro's keyboard


Rick asked: “I have a Windows Surface Pro 4 that is less than a year old. Microsoft pushed an update to the computer and I can no longer use my keyboard pad. I really need help.”


Rick, unfortunately, you’re not alone. This issue seems to have affected a number of Surface users. Some report that just updating to the latest version took care of the problem for them, unfortunately, that’s not the case for everyone.

A batch of lucky users was able to use their keyboard again after a simple restart, but again, they seem to be just a lucky few and it’s probably unrelated to the update itself.

Many are having better luck by using a two button restart. A two button restart is a 3 step process:

1) Hold down the power button for about 30 seconds and release it,

2) Hold down the power and volume up button for 15 seconds. The device should restart, make sure you keep holding down the buttons until the 15 seconds are up.

3) Wait 10 seconds.

After that, you should be able to turn your Surface 4 back on and if the process worked, the keyboard will be back to normal. If this didn’t fix your problem either, reinstalling drivers may do the trick if you haven’t tried it already.

Unfortunately, the only other option that we’ve heard may work is to reset the device. You can choose to keep your personal files when you reset the device, but Windows will be reinstalled, so we’d encourage you to make this the last option you try.


Audio archived for at least 6 months

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Written by Dave Graveline

Dave Graveline is the founder, Host & Executive Producer of "Into Tomorrow" in addition to being President of the Advanced Media Network".

Dave is also a trusted and familiar voice on many national commercials & narrations in addition to being an authority in consumer tech since 1994. He is also a former Police Officer and an FBI Certified Instructor.

Dave thrives on audience participation!

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